We regard quality as an essential factor in shaping the image
of our company and hence also in distinguishing ourselves from
our competitors. Yet, quality is also a major criterion for maintaining
our company’s sound viability. Therefore we attach particular
importance to the satisfaction of our customers. With this in
mind, we want to optimise our quality in a number of different
We apply high quality standards to all products distributed
by our company. This includes both software developed by us and
development systems, modules and functional components purchased
from sub-suppliers and used for the development of our own products.
Therefore we only distribute products manufactured by renowned
producers which guarantee their future maintenance and further
development. In this way, we are able to achieve greatest-possible
customer satisfaction and simultaneously build a strong reference
base for new customers.
Customers are entitled to not just any solution, but the best
solution to their problems. However, in following this principle,
we also pursue the goal of further enhancing and securing our
competitiveness on the market. Each solution to a problem has
to be based on the integrated recognition and understanding of
internal structures, tasks and requirements, which means that
problems have to be identified at their source and possible solutions
have to be developed together with the customer. All our efforts
are guided by one question: What do our customers need?
The services provided by our company are intended to help our
customers to make optimum use of their IT investments, e.g. through
user training and hotlines. At the same time, we offer services,
such as software installation, which would require an unproportionally
high training effort of our customers, if they were to perform
such services themselves. We want to provide our customers with
all services requested in this context.
The high quality standards applied to our service products are
based on a reliable and effective product management function.
The individual person enjoying a high degree of autonomy and independence
is at the centre of our operations. The individual activities
are managed by each employee in accordance with our defined priorities,
which in consequence ensures that goals and deadlines are observed
in a consistent, reliable and efficient way. This requires a qualification-oriented
use of employees in the individual projects and a professionally
and socially competent leadership of the project team through
the project manager on the one hand, and intensive formal and
informal communication within the team on the other.
We want to keep our know-how always at the state of the art.
On the basis of this know-how, we will then decide whether a new
technology is mature and cost-efficient enough, to provide a real
benefit to our customers. Technology should not become an end
in itself, and investments in new technologies should only be
made, if these technologies can be assumed to be viable.
As a contribution to environmental protection, we want to use
as little natural resources as possible. There are, for example,
many ways of lowering energy consumption, such as switching off
unoperated equipment, switching to newer and hence energy-saving
technologies, avoiding unnecessary heating/air conditioning, using
remote data processing for delivery and support, ensuring sufficient
documentation of programme flow for remote diagnosis, optimising
travel routes, etc.
We want to provide our customers with cost-efficient products.
Particularly in our sector of industry, the loss of a supplier
may lead to the full loss of the customer’s investment’s
value. And we also want to offer long-term perspectives to our
employees. Therefore a positive result is one of the quality goals
we pursue with a view to the further consolidation of our business.
None of the quality goals listed above takes precedence over
the others, they have to be regarded as equally important to ensuring
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